Sunday, February 20, 2011

Hey Etsy, Muting People Isn't the Answer! Perhaps try LISTENING instead?

"There will always be new complainers, because the complaints are about REAL problems.
Etsy keeps thinking if they can just get rid of the people who complain that will solve the problem.
No, it wont, because the thing they complained about is still there. The complainers are not the source of the problem. They are a symptom.
It's like having a leak in the roof and you just keep painting over the water stains in the ceiling but you never fix the roof.
Etsy won't fix the problems ate the source, so the complaints will not stop. A new crop just replaces the muted."

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